02 Provider's details

Business name: IL Design
Entrepreneur's name: Igor Laszlo Jaczkovszky
Address: 973 Route des Planes, 46350 Payrac, France
E-mail: igorlaszlo [@] gmail . com (or via the contact form)
Telephone (mobile): +33 (7) 64 25 53 71
Calls from France: 07 64 25 53 71
SIRET number: registration in progress
APE code: 6201Z – Computer programming (website creation, webdesign, management and related training)
EU VAT number: pending
Micro-enterprise - VAT not applicable, Article 293 B of the French General Tax Code (CGI)
IBAN: provided upon request or after signing the quote
Website: https://igorlaszlo.com
Website host:
Websupport Magyarország Kft. / MagyarHosting
H-1119 Budapest, Fehérvári út 97-99., Hungary

03. Order – Service process

03A) Order – process for product services (website and its components / creation – webdesign – additional services – redesign)

1. Initial request
   The Client fills in and sends the order form available in the Services section to the Provider. Prior contact is possible but not mandatory.
2. Needs analysis
   The Provider contacts the Client to obtain additional information, clarify the project's objectives, identify any technical constraints and, where applicable, propose alternative solutions. Examples or templates may be presented to ensure a clear understanding of the desired concept.
3. Commercial proposal
   The Provider sends the Client a Commercial Proposal – Quote and pro forma invoice by e-mail and requests payment of a 10% deposit.
4. Validation
   The Client confirms their agreement by e-mail. Payment of the deposit constitutes definitive confirmation of the order.
5. Design phase
   The Provider indicates an estimated timeframe for the creation of the website, depending on its complexity and the amount of content.
   To ensure that the project meets the requirements, the Provider maintains regular contact with the Client and presents progress at each important stage.
6. Intermediate stage – mandatory validation
   When approximately half of the work has been completed, the Provider informs the Client that this stage constitutes a decision point.
   • If the Client chooses to discontinue the service at this stage, the 10% deposit is refunded in full, and no further amount is due.
   • If the Client confirms that the project should continue, the deposit becomes definitively acquired by the Provider, even if the project is subsequently abandoned.
7. Completion of the service
   Once the website is completed, the Provider makes it available to the Client on their own server so that the Client can check the result and confirm that it meets their expectations. After this presentation — and only if the Client approves the result — the Provider sends a request for payment of the balance.
8. Payment
   The Client pays the full amount due by bank transfer, in accordance with the information provided in the payment request.
9. Delivery
   Within a maximum of 2 working days after receipt of payment, the Provider proceeds with either:
   
   • the transfer of the website files to the Client's server, based on the credentials provided (FTP, SFTP, hosting account, etc.);
   • or, if the Client wishes, delivery on physical media (USB flash drive) by appointment.
   The Provider cannot be held responsible for any malfunction related to the configuration of the Client's server.
10. Delays and force majeure
    If the website cannot be completed within the initially estimated timeframe due to an unforeseeable event beyond the Provider's control (major computer failure, unavailability of a third-party service, power outage, weather-related incident, etc.), the Provider will immediately inform the Client. The parties will then agree together whether to continue, modify or cancel the service.

03B) Order – process for service-based services (technical installation, management and training)

1. Initial request
   The Client contacts the Provider by e-mail and describes the requested service (technical installation, occasional management intervention, regular management or training).
2. Needs analysis
   The Provider may request additional information in order to determine the duration, applicable price and necessary technical requirements.
3. Commercial proposal
   The Provider sends the Client a Commercial Proposal – Quote and pro forma invoice, specifying:
   • the exact content of the service,
   • the applicable fixed price (rates known in advance),
   • the proposed timeframe or date for the intervention,
   • the information necessary for the service to run smoothly (server access, credentials, availability, etc.).
4. Mandatory advance payment
   The following services only begin after full payment has been received:
   • Technical installation:
     For any action related to the domain name, hosting, website publication or technical server settings, full payment is required before each intervention.
   • Management – occasional interventions:
     For individual requests (updates, content additions, corrections, minor modifications), payment is due before each intervention.
   • Management – regular orders:
     In the case of recurring support (monthly updates, content refreshes, technical monitoring), payment is due at the beginning of each month, before the first intervention of the month.
   • Online training:
     Remote training sessions (video conferencing) must be paid for before each session, with the booking confirmed only after payment.
5. Performance of the service
   Once payment has been confirmed:
   • The Provider performs the service on the date indicated or within the agreed timeframe.
   • For technical installations or server interventions, the Client must provide the necessary access credentials (FTP, hosting panel, CMS, etc.).
   • For training sessions, the Client must be available at the agreed time and have compatible equipment.
6. Delivery and confirmation
   At the end of the intervention:
   • the Provider informs the Client by e-mail,
   • the files or modifications are published online or communicated according to the nature of the service,
   • a final invoice is then sent to the Client.

04 Limitations and responsibilities

04A) Limitations and responsibilities relating to product services (website and its components)

1. Limited warranty
   The Provider offers a 30-day warranty from the delivery of the website (uploading the files to the Client's server or making them available on the Provider's server).
   This warranty covers only malfunctions directly attributable to the Provider (coding errors or technical anomalies resulting from their work).
   After this period, any intervention or correction will be subject to an additional charge.
2. Exclusions of liability
   The Provider cannot be held responsible in the event of malfunction, error, incompatibility or partial or total degradation of the website resulting, directly or indirectly, from the following situations:
   • External technical developments
     • Changes to browser rules or standards (Chrome, Firefox, Safari, Edge, etc.)
     • Changes to the programming languages or libraries used (HTML, CSS, JavaScript, PHP, etc.)
     • Security updates or changes to the technical policies of the server or hosting provider
     • Automatic update of a plugin, theme, framework or extension resulting in a conflict or incompatibility
     • Obsolescence of a plugin or discontinuation of support by its developer
   • Compatibility
     The Provider undertakes to deliver a website compatible with the most commonly used modern browsers, each representing at least 10 to 20% of usage among average visitors (for example: Chrome, Firefox, Edge, Safari, recent versions). The Provider also endeavours to make the website responsive, meaning adaptable to different screen sizes.
     The Provider cannot guarantee full compatibility with all existing, outdated or unsupported browsers, nor with all versions of operating systems (Windows, macOS, iOS, Android, Linux distributions, etc.). The website will be optimised for the most common resolutions, but absolute compatibility with all devices, sizes, formats and configurations is not technically achievable without compromising the website's performance or structure (e.g. excessive code, slowdown, excessive simplification of the interface).
     Any request for additional specific compatibility will be subject to a separate quote.
   • Client actions
     • Modifications (even minor ones) made to the code, files or settings by the Client or a third party;
     • Addition of plugins, extensions or scripts not approved by the Provider;
     • Handling errors or accidental deletion of files by the Client;
     • Loss of access to the server, FTP, database or any other administration tool used for the website.
   • External events
     • Problems related to the availability of the server, hosting provider or registrar
     • Power or internet network outages affecting the Provider or the Client;
     • Cyberattacks (hacking, injection, brute force, malware, DDoS);
     • Failure or interruption of third-party services (APIs, payment systems, external services integrated into the website).
   • Regulations and policies
     • Changes to a security or accessibility standard;
     • New standards imposed by web organisations (W3C, GDPR, etc.);
     • Legal changes requiring the website to be redesigned or technically adapted (e.g. new cookie law, changes to GDPR requirements, etc.).
3. Limitation of financial liability
   The Provider's liability, should it arise, is strictly limited to the total amount paid by the Client for the service concerned.
4. Data loss
   The Provider strongly recommends that the Client set up a backup solution.
   The Provider cannot be held responsible for the loss of data, files, e-mails or content hosted by the Client.
5. Service availability
   The Provider undertakes to perform the service with due diligence, but does not guarantee:
   • continuous availability of the website with the Client's hosting provider,
   • unlimited or uninterrupted access times,
   • the complete absence of errors or vulnerabilities.
6. Client's use of the website
   The Provider neither controls nor limits the Client's use of the website after delivery. Any use contrary to:
   • the law,
   • copyright,
   • the licences of third-party content or services,
   • or the terms of use of the platforms used (hosting provider, website builder, extensions, API services, fonts, etc.),
   is solely the responsibility of the Client.
   The Provider cannot be held responsible in the event of a dispute, service suspension, content removal, account closure or any consequence resulting from improper use of the website or content integrated by the Client.

04B) Limitations and responsibilities relating to service-based services (technical installation, management and training)

1. Technical installation The Provider carries out technical installations (domain name, hosting, server configuration, publishing the website online) based on the information and credentials provided by the Client.
   The Provider cannot be held responsible in the event of:
   • failure or unavailability of third-party services (hosting provider, registrar, DNS, messaging services);
   • slowdowns or unavailability related to external maintenance or incidents;
   • DNS propagation delays beyond their control;
   • incorrect prior configuration of the Client's server or hosting;
   • incompatibilities caused by themes, extensions, scripts or configurations imposed by the Client;
   • incorrect credentials or denied access.
   The Provider undertakes to inform the Client in the event of a technical difficulty preventing the normal performance of the service.
2. Occasional or regular management
   Management services (updates, content additions, maintenance, occasional corrections or regular monitoring) are carried out based on access provided by the Client.
   The Provider is not responsible for:
   • modifications, deletions or installations carried out by the Client after the intervention;
   • damage to the website caused by extensions, themes or scripts added without their approval;
   • data loss occurring before or after their intervention, except in the event of proven fault on their part;
   • any service interruption due to the hosting provider or third-party services used by the Client;
   • loss of access to the website in the event of credentials being changed without the Client informing the Provider.
   Unless otherwise specifically agreed, it is the Client's responsibility to carry out or request a backup of the website before any intervention.
3. Online training
   Training is provided by video conference and is intended to provide basic technical knowledge.
   The Provider is not responsible for:
   • the effectiveness of the Client's learning, as this depends on their understanding and personal practice;
   • difficulties caused by obsolete or malfunctioning equipment belonging to the Client;
   • interruptions caused by an unstable or insufficient Internet connection on the Client's side.
   The Provider provides explanations and demonstrations but cannot guarantee that the Client will be able to reproduce all procedures independently.
4. General exclusions of liability
   For all services referred to in this point B, the Provider cannot be held responsible for:
   • indirect damages (loss of turnover, loss of visibility, loss of SEO ranking, damage to reputation);
   • misuse or illegal use of the website or configured tools;
   • the absence of emergency service or immediate availability, as the Provider works alone.
   The Provider nevertheless undertakes to perform the services with care, diligence and within the agreed timeframes, subject to the limitations set out above.

05 Client's obligations

1. For ordering and invoicing, the following minimum mandatory information must be provided in the order form:
   • client's full name / company name – for invoicing;
   • address – for invoicing (mandatory for businesses, optional for individuals);
   • e-mail address – for sending the electronic invoice (PDF) and for written communication;
   • telephone number – for urgent or rapid communication;
   • telephone number used for WhatsApp (mandatory only if the service includes training);
   • the Client's server access credentials (FTP/SFTP, host, port, username, password) – only when the Provider needs to transfer or install the website files;
   • confirmation that the conditions (this page) and the GDPR/Privacy Policy page have been read (checkbox).
2. Tax obligations for individual entrepreneurs and companies (reverse charge/VAT reverse charge):
   • If an invoice is requested by a business or individual entrepreneur established outside France, the Client must provide the company's EU VAT number.
   • This number must be provided to IL Design before the payment request is issued.
   • The invoice will state “reverse charge” (link to the version dated 12 September 2025), and VAT will be charged at 0%. The declaration and payment of VAT must be carried out in the Client's (business) country.

06 Pricing, payment, invoicing

06A) Pricing, payment and invoicing relating to product services (website and its components)

1. Pricing and quotes
   Website creation is an artistic and technical service whose price depends on the amount of content to be integrated, the degree of graphic customisation, the potential complexity of the modules, and the time required for completion.
   As each website is designed entirely on a customised basis, IL Design can only provide an accurate quote after receiving a complete description of the Client's requirements (desired structure, style, features, technical services, additional options).
   The final price varies in particular according to:
   • the complexity of the website,
   • the amount of content to be integrated,
   • the level of graphic customisation,
   • the additional modules or features requested,
   • any external services required (hosting, domain, extensions, etc.).
   A detailed quote is sent to the Client by e-mail before any confirmation of the order.
2. Payment terms
   The complete payment and invoicing terms, as well as the stages of the service process, are described in Point 03 – Order – Service process.
   Unless otherwise stated in the quote:
   • a 10% deposit is required before the start of the service. This deposit is fully refundable if the Client cancels before the start or at the intermediate stage described in Point 03;
   • at the intermediate validation stage (midway through the project), the deposit becomes a payment on account, confirming the definitive continuation of the project;
   • the balance is due upon completion of the website, after presentation of the final version temporarily hosted by the Provider;
   • payment is made by bank transfer to the account indicated in the payment request.
3. Invoicing
   The electronic invoice (PDF) is sent to the Client by e-mail after receipt of full payment.
   The micro-enterprise is exempt from VAT in accordance with Article 293 B of the French General Tax Code (CGI).

06B) Pricing, payment and invoicing relating to service-based services (technical installation, management and training)

1. Service rates
   The service-based services offered by IL Design are charged at the following rates:
   • Technical installation (hosting, domain, initial configuration): €40/hour;
   • Occasional management (one-off or irregular intervention): €40/hour;
   • Regular management (minimum two interventions per month): €30/hour;
   • Remote training for beginners (video conferencing, via WhatsApp or another tool agreed with the Client): €50 for a session of approximately 2 hours.
   An estimate of the expected time is provided to the Client in the Commercial Proposal – Quote & Pro Forma Invoice, in accordance with Point 03.
2. Payment terms
   Service-based services require full payment before each intervention, according to the following rules:
   • Technical installation
     Payment is required before any intervention, after validation of the Commercial Proposal.
   • Occasional management
     The service is performed only after advance payment of the amount indicated in the pro forma invoice.
   • Regular management
     Payment of the agreed monthly package is required before the beginning of each month.
   • Remote training
     Payment for the booked session must be made before the date of the video conference appointment.
   Payment is made by bank transfer to the account indicated in the payment request document (pro forma invoice).
   In the absence of payment, the service will not be performed.
3. Invoicing
   The electronic invoice (PDF) is sent to the Client by e-mail:
   • after receipt of payment for services paid for in advance,
   • in accordance with the French General Tax Code, the micro-enterprise is exempt from VAT under Article 293 B of the CGI.

07 Cancellation and refund policy

07A) Cancellation and refunds relating to product services (website and its components)

1. Cancellation before intermediate validation
   The Client may cancel the order at any time up to the intermediate progress stage (approximately halfway through the project).
   In this case:
   • the 10% paid initially remains a deposit,
   • this deposit is fully refunded,
   • no other amount is due.
   This intermediate stage corresponds to the point at which the Provider presents the Client with a sufficiently advanced version of the website to confirm whether or not the project should continue (see Point 03).
2. Cancellation after intermediate validation
   When the Client validates the intermediate progress:
   • the deposit becomes a payment on account,
   • this validation definitively confirms the continuation of the project.
   If the Client decides to cancel after this validation:
   • the payment on account (formerly the deposit) is retained by the Provider as compensation for the work already carried out,
   • no additional amount is charged,
   • cancellation remains possible until final delivery, but only the payment on account remains acquired by the Provider.
   Once the website has been finalised and the balance has been paid, no refund is possible, even if the Client ultimately decides to abandon the project before the files are transferred to their hosting.
3. Cancellation by the Provider
   The Provider may cancel the order in the following cases:
   • major technical impossibility (long-term failure of an essential third-party service, inability to access the equipment, prolonged network outage, etc.),
   • serious or unforeseen health issue,
   • urgent family situation,
   • any other case of force majeure within the meaning of French law.
   As a one-person micro-enterprise, the Provider has no replacement.
   In the event of cancellation by the Provider:
   • all amounts paid (deposit or payment on account) are fully refunded,
   • the Provider may, if possible, help the Client find another provider, without any guarantee regarding the timeframe, price or quality of the future service.
   No other compensation may be claimed from the Provider.

07B) Cancellation and refunds relating to service-based services (technical installation, management and training)

1. Technical installation
   Technical interventions (website installation, initial configuration, publishing the website online, creation of a server space, etc.) are billed in advance (€40/hour), before each intervention, in accordance with Point 06.
   The Client may cancel before the intervention begins:
   • in this case, the amount paid is fully refunded;
   • once the intervention has begun, no refund is possible.
2. Website management (occasional or regular interventions)
   
   • Occasional interventions
     Occasional interventions are paid for before they are carried out.
     • The first hour started is always due and non-refundable, unless the Provider stops the service for a reason beyond the Client's control.
     • If the Client has paid for several hours in advance, only the hours not performed are refunded.
   • Monthly management (regular orders)
     Monthly services (€30/hour) are paid for before each month.
     In the event of termination of the contract, for any reason:
     • only the first hour remains due and non-refundable, unless the Provider is the one who terminates the service;
     • all remaining hours already paid for but not yet performed are fully refunded;
     • the recurring contract is immediately terminated.
3. Video conference training
   Beginner training sessions (2-hour sessions, €50) are billed before each session, unless an overall contract has been concluded.
   
   “Session-by-session” training
   • The session already paid for (€50 for 2 hours) is non-refundable, even in the event of early termination.
   • The Client and the Provider then have no further future obligations: there is no ongoing commitment.
   
   Overall contract for a complete programme
   If the Client books and pays for an entire training programme comprising several sessions:
   • The Provider and the Client may each cancel the contract at any time.
   • In the event of cancellation:
     • the first session (€50) remains non-refundable,
     • sessions already completed remain non-refundable,
     • all sessions not yet completed are refunded.
     • no additional compensation may be claimed.

08 Intellectual property

8.1. Content provided by the Client

• The Client guarantees that they hold all the rights necessary to use, publish and provide the Provider with the content intended for the website, including (non-exhaustive list):
  • texts,
  • images and photographs,
  • videos,
  • logos,
  • graphic elements,
  • music,
  • fonts,
  • any other digital content subject to copyright or a specific licence.
• The Client undertakes to provide only content:
  • of which they are the author,
  • for which they have written permission,
  • or whose licence explicitly permits commercial use or public publication.
• The Provider does not verify the origin, legality or compliance of the content provided. Consequently, any infringement of copyright, licences or intellectual property committed by the Client is solely their responsibility.
• The Provider cannot be held responsible for any claim, fine, penalty, legal proceedings or damage resulting from content provided by the Client.

8.2. Content created by the Provider

• Unless otherwise stated in the quote:
  • elements created by the Provider (layout, website structure, customised code, custom-created visuals, course teaching materials, exercise documents, practical guides, tutorials, etc.) are transferred to the Client for the use intended under the service;
  • the Provider nevertheless retains their moral rights in accordance with the French Intellectual Property Code;
  • this transfer does not include the right to resell, redistribute, transfer or publish this content outside the intended framework, unless otherwise agreed in writing by the Provider.
• The licences for third-party tools used (extensions, fonts, templates, image banks, API services, etc.) remain governed by the terms and conditions of their respective providers. Any use beyond the scope permitted by these licences remains the responsibility and liability of the Client.

09 Data protection and processing of personal data

IL Design operates in compliance with the European Union's General Data Protection Regulation (GDPR). The declaration and detailed information relating to the GDPR are available on the Privacy Policy page, presented in a concise and understandable manner.

10 Reserved rights

• IL Design reserves the right to modify these Terms and Conditions of Sale. In the event of an order already in progress, the Client will be informed of any changes.
• The update date and version number of the regulations are shown at the top of the page, below the main title.
• If the regulations are modified for administrative, legal or any other unavoidable reason, the Provider cannot be held responsible for any claims made by the Client in this regard.
• As IL Design is a sole proprietorship operated by one person, the Provider reserves the right, in the event of prolonged illness, a serious family issue or any other major difficulty, to cancel the order.
  In this case, amounts already paid by the Client will be fully refunded, whether they are:
  • deposits or the balance relating to website creation services (see point 7.A),
  • or advance payments relating to service-based services (installation, management, assistance, training, etc.) for hours or periods not performed (see point 7.B).
  No additional financial compensation may be claimed by the Client (in accordance with point 7).